We carefully prepare and process every order before dispatch. Processing typically takes 1–3 business days, excluding weekends and public holidays. Once your order has been shipped, you will receive a confirmation email containing your tracking details.
Delivery times may vary depending on your location, the selected product and the fulfilment partner. Some items in your order may be shipped separately and arrive in different packages. Please allow additional time during promotional periods, public holidays or unexpected carrier delays.
Customers are responsible for providing a complete and accurate delivery address. Luxurious Skincare cannot be held responsible for delays or unsuccessful deliveries caused by incorrect address information.
Returns
We want you to feel confident when shopping with Luxurious Skincare. If your item arrives damaged, defective or incorrect, please contact us within 7 days of delivery at Luxuriousskincare@protonmail.com. Include your order number, a description of the issue and clear photographs of the product and packaging.
For hygiene and safety reasons, opened or used skincare products, cosmetics and personal beauty devices cannot be returned due to a change of mind. Eligible items must be unused, unopened and returned in their original packaging.
Please contact us before returning any product. Returns sent without prior approval may not be accepted. Approved refunds will be processed to the original payment method after the returned item has been received and inspected.
