Shipping policy

At Luxurious Skincare, we want your skincare essentials to arrive safely and conveniently. We currently ship orders across Australia.

Processing Times

Orders are carefully prepared and processed within 1–3 business days after payment has been successfully received.

During busy periods, promotions, or holidays, processing may take slightly longer. We will always do our best to get your order on its way as quickly as possible.

Delivery Times

Estimated delivery times within Australia are:

  • Standard Shipping: 5–12 business days

  • Express Shipping: 2–6 business days, where available

Please note that delivery times are estimates and may vary depending on your location, courier delays, weather conditions, public holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address and the shipping option available for your order.

Any free-shipping promotions will be clearly displayed on our website and may be subject to minimum order requirements.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.

Please allow some time for tracking information to become active after your order has been shipped.

Incorrect Address

Please make sure your shipping information is correct before completing your order. If an incorrect or incomplete address is provided, we may not be able to redirect the package.

If your order is returned to us because of an incorrect address, additional shipping charges may apply for re-delivery.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at Luxuriousskincare@protonmail.com with your order number and details.

We will do our best to assist you and work with the relevant shipping provider to locate your package.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the damaged product. This will help us investigate the issue and determine the appropriate solution.

International Shipping

At this time, Luxurious Skincare primarily ships within Australia. If international shipping becomes available, the applicable destinations, costs, and delivery estimates will be displayed at checkout.

Contact Us

If you have any questions regarding your order or shipping, please contact us at:

Email: Luxuriousskincare@protonmail.com

By placing an order with Luxurious Skincare, you acknowledge that delivery times are estimates and may be affected by circumstances outside our control.